Hi there, @hogganjulie9.
Thanks for joining this thread. I'm here to guide you to the right support so you can get the help you need.
Pulling up your account to verify the account status of your Merchant Service requires your personal information which I'm unable to do in this public forum for security purposes. In this case, I encourage you to contact our QuickBooks Merchant Service Team. They have additional tools to pull up your account in a secure environment and provide you further details.
Here's how you can contact our customer support through this link: https://community.intuit.com/browse/payments-contact-us.
For future reference, you may want to visit these articles:
Please update me on the outcome or if you need additional assistance with QuickBooks Merchant Service. I'll be around to help you out.
