Hi arwel6,
Thanks for updating us with the situation!
At this point, the best way to get this issue resolved for you would be to contact our support line by phone - our friendly agents will be able to have a look at your file from the back-end to troubleshoot this problem.
Our line is 1800 046 038 and we're open Mon-Fri 8:30am - 6:30pm (closed on ANZAC Day).
Thanks,
Bonny
