Thanks for taking the time to post here in the Community, @Dave from the moon.
Let's perform some troubleshooting steps so you'll be able to download your bank transactions using Direct Bank Feeds.
Can I verify what specific bank are you trying to download transactions to QuickBooks Online (QBO)? This way, I can provide accurate solution to help resolve your bank feeds concern.
For direct-feed connections, your bank sends your transactions to QBO nightly from Monday through Friday. Each bank sends transactions with different time-frames. For more information, see this helpful article: Add and Connect to a Bank or Credit Card Account.
To help fix this, let's first switch to a different browser or clear your browsing history since it doesn't store data in the cache and verify if this is a browser-related issue.
Then, you can manually update your bank account to help refresh your bank connection. Here's how:
- Go to Banking at the left menu. This will open the Bank and Cards page.
- Select the account.
- Click Update.
- If prompted, enter your Multi-Factor Authentication (MFA) credentials.
- Click Continue update.
If you're receiving any errors, you can visit this helpful article to fix them: Fix Online Banking Errors.
Keep in touch with me how it goes on your end, @Dave from the moon. I want to make sure this online banking issue will be taken care of so you're always welcome to click the Reply button below.
