If you see this error message in QuickBooks Online or QuickBooks Self-Employed, don't worry.
"The old connection is gone. Reconnect now with the new faster, more reliable one and get back on track. (377)"
Bank error 377 usually means QuickBooks can't download transactions. We need to update the connection with your bank.
Update your online bank connection
Follow the steps to update the account to the new connection type:
- Go to Bookkeeping then Transactions then select Bank transactions (Take me there), or go to Banking (Take me there).
- Select the Update Now link from the Let's fix this bank connection banner.
- Follow the steps to update the connection.
Learn more about how we're improving the way QuickBooks connects to your bank.
