It's good to see you here with us, crystal,
Thanks for providing detailed information.
I'm here to help share information on how to reconcile accounts in QuickBooks Online.
To start with, you must get your Bank Statement, then open the Reconciliation you’ve made to that period. Crossmatch each transaction from Bank Statement with transactions reconciled into your QuickBooks Online account.
One way to determine whether you are missing transactions either on your statement or in QuickBooks Online is to compare the number of transactions listed on each and ensure that the total number of transactions listed on each is the same.
Once you'll know what transaction issues to look for, it would be easy to locate troublesome transactions.
To know more on how to reconcile accounts in QuickBooks Online, here are some helpful articles you can check:
If you have a further question in reconciling accounts, please feel free to reach back out. I'm always here to help. Have a great day!
