Thanks for joining this thread, Coqui.
Allow me to jump in and help provide some additional update about downloading american express transactions in QuickBooks Online.
I've checked the investigation status about this issue and it's still in progress. As of now, we haven't received any updates if when this will be resolved. Our banking team is continuing to work on solving for this unexpected behavior and rest assured that updates will be sent to you once this gets resolved.
If you haven't been added to the list of affected users, I encourage you to contact our QuickBooks Online Support Team. This way, you’ll be notified of any updates on the progress of the investigation via email.
Here's how you can contact our support:
- Sign in to your QuickBooks Online company.
- Select Help (question mark icon) at the top right.
- Click Contact us to connect with a live support agent.
We appreciate your patience as we work through this. If there's anything else I can do for you, don't hesitate to click the Reply button. I'll be around to help you out.
