SophiaAnnL
Moderator

Banking

I'll make sure to get your bank up to date, busybeeslocksmith.

 

Is there an error when you download the transactions? If so, you can search for that specific error in our support site to get the corresponding troubleshooting steps.

 

But if there's no error, I'd suggest manually updating your bank. This will refresh the connection between your bank and QBO.

 

Here's how:

  1. Click Banking on the left menu.
  2. Select your Amex account.
  3. Click the Update button in the upper right-hand corner.
  4. Wait until you receive a notification that the update is complete.

If this doesn't work, you can refer to this article for more troubleshooting steps: Fix Online Banking Errors in QuickBooks Online (QBO).

 

If you've tried all of these steps and got the same result, it would be best to contact us. We have more tools to check why you're still getting the same issue and help you fix it. To get our contact number, click the Help icon in the upper right-hand corner. From there, click the Contact Us button and enter your concern in the description box.

 

I appreciate your patience on this. Do let me know if there's anything else I can help you with.