mbleyle
Level 1

Banking

Hi Catherine,

 

I have a similar problem. My bank recently merged and changed its name. Now, when I download a .qbo file from their site and try to open it with QuickBooks, I see the "Select Bank Account" dialog box. 

 

But the option to "Use an existing QB account" has an empty dropdown.  So I can't seem to force QB to equate the bank's new name with my existing account inside QB.  How can I get QB to make the connection and update my existing QB bank account to recognize the new .qbo file?

 

Thank you!

Mike