Banking

It's good to hear from you again, MikeFFG.

Thanks for getting back to us and sharing the result of the awesome solution provided by my colleague, JaneD. Allow me to join the discussion and ensure you're pointed in the right direction for determining why your transactions aren't categorized properly.

I'd love to check the App settings for you and resolve this right away. However, the resources necessary to accomplish this is under our Technical Support Team, so I highly recommend reaching out to them.

Here's how you can reach them:

1. Click the link to go to the Official Intuit Contact page.
2. Select QuickBooks Online.
3. Choose Running your business in QuickBooks, then Banking.
4. In section 2, Here's how to connect with a QuickBooks expert, click Get Phone Number.

Please know that I'm always here to provide help and answer any questions that you may have, so don't hesitate to reach out to me again. Thanks for coming to the Community, wishing you and your business all the best.