ShiellaGraceA
QuickBooks Team

Banking

Hi bperlman,

 

We can download and run the QuickBooks Install Diagnostic Tool. This tool can help fix the crashing issue.

Here's how:

  1. Click on this link QuickBooks Install DiagnosticTool.
  2. When prompted, save the file to the local Desktop.
  3. Close any open programs and run the QBInstall Tool.
  4. Restart the computer after running the tool to ensure the components are properly updated.

This article is also a good reference: https://quickbooks.intuit.com/community/Getting-Started/QuickBooks-Desktop-won-t-open-has-stopped-wo....

 

Let me know if there's anything else I can help you with.