Thanks for getting back to us, @smtwtfs.
I appreciate your efforts in trying out the given solution above. It’s my pleasure to get you in touch with someone from the right support team that can help you perform the steps.
You can ask assistance from our phone representative in doing the process to import your IIF file to QuickBooks. They have the necessary tools capable of pulling up your account in a secure environment and answering any questions you may have.
Here’s how to contact support:
1. Click the link to head to the Official Intuit Contact page.
2. Select QuickBooks Desktop, then the version that you're using.
3. Pick an issue type from the menu below, then click Get Phone Number at the bottom.
That should get you pointed in the right direction. Please let me know how the call goes. If you need anything else, leave a reply below. I’ll be on the lookout for your response. Have a great day and take care!
