We've had the same problem as everyone else. Like many others, we were able to add a new card and get the sync to work for like a week (and require us to manually exclude hundreds of duplicates, but hey, it was working). Now today we've lost the ability to sync again. Can you do us the professional courtesy of telling us if this indeed will be fixed...ever?
For months your users have been asking for a timeline, and for months you've been pasting canned responses about working diligently, not hearing from the banking team, gathering data, etc. However, this has gone on long enough now that we need to know if this will EVER be fixed, not just that you're working on it. We've got taxes due in less than two weeks, and some of these sync errors extend as far back as November 2018. If we need to make a change, we need to do it NOW.
So, if you can't give us a date for a resolution, can you give us a Yes/No answer if QBO will ever work reliably with Amex again? And don't tell us to contact support - that's an even longer delay for no more information than this forum. We need to decide if we're dropping Amex or QB because we can't wait any longer. What's the word on a future fix being possible and reliable for the long term at all? Yes or No?
