I had this problem and found out that in some of the newer versions of QB, they removed the Self Help section. Here is how I got it back. Hope it helps you.
Close QuickBooks
Go to File Manager
Go to C drive
Click on ProgramData Folder
Click on Intuit Folder
Click on QuickBooks2018 (or whatever version you have) Folder
Click on the file named qbw
Scroll to the bottom of this Notepad file
Hit enter to go to the next blank line
Type [SELFHELPPLUGIN] and hit enter
Type Enabled=0 and hit enter
Click File and Save and close the file
Reopen QuickBooks and the Help Section should look different and give you the "Answers in Help" section that was missing beforehand.
