Rose-A
Moderator

Employees and payroll

Hi, ClaudiaWest.

Allow me to share a little more information with you about W2s in QuickBooks Online.

 

We would like to inform you that this has already been escalated and our Engineering Team is actively working to resolve this issue. Although I don't have a specific time frame as to when and how this will be mediated upon, rest assured that this is being looked into.

 

I can pass along all the feedback you have to the appropriate channels so you're able to reach a point of resolution as quickly as possible and make sure your concerns are addressed accordingly. As soon as an update is received, I, or another member of the Community Team, will be happy to update this thread and let everyone know so that you can get back to business.

 

I've got an article to serve as your reference: https://community.intuit.com/articles/1762905-how-quickbooks-populates-w-2.

 

For additional assistance, you can reach out to our Customer Care Team via live chat or phone support:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else. Have a wonderful week ahead.