Mark_R
QuickBooks Team

Employees and payroll

Thanks for getting back to me, @TPalmer.

 

Allow me to give another option to show the YTD total earned.

 

Let's make sure that the tax table version is updated. To update the payroll tax table to the latest version, please follow the steps below: 

 

  1. Go to the Employees menu, then select Get Payroll Updates.
  2. Put a check in the Download Entire Update checkbox.
  3. Select Download Latest Update.

After updating the tax table, a window will appear when the download is complete. Also, you can read this article for the detailed steps and information: Download the Latest Payroll Tax Table.

 

If you get the same result, I recommend scheduling a callback with our QuickBooks Customer support so they can review your account. Agents have the necessary tools, like screen-sharing to get you back up and running.

 

Here's how you can schedule a callback:

 

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. In the Have a Question window, click Contact Us at the bottom portion of the screen.
  4. Click Search for something else.
  5. Type in a keyword about your concern.
  6. Hit Search.
  7. Click on Start a Message.

Give this a try and let me know how it goes in the comment section. Please know that I'm only a post away if you have any follow-up questions.