Thanks for getting back to us, jennifersurfcitybiz.
Based on the scenario you've provided, you're currently subscribed to our Full Services Payroll. I recommend calling our Customer Care team. They have all the tools needed to help you set up and integrate your QBO account with Tsheets.
To get in touch with them:
- Log into your QuickBooks Online company.
- Select Help at the top right of QuickBooks.
- Click Contact us.
- Tell us what you need help with, then choose your preferred support method (chat or call).
For additional reference about QBO Full Service, please check this link: QuickBooks Online Full Service Payroll Hub.
That should get you on the right track, jennifersurfcitybiz. I'm still here to offer more help if you have additional concern. Just drop a comment below. Have a good one.
