Thanks for getting back to me, @Anonymous.
As much as I would love to get this handled directly, refund discussion needs to check your account and billing history which requires your company information, and I am unable to do in this public forum for security purposes.
That is why I encourage you to contact our QuickBooks Desktop Payroll Support Team so they can take a look at your account to review about the pro-rated refund for the months that you're not able to use the service.
Please know that you're always welcome to post again if you have other concerns about the payroll service. Have a good one.
