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Important: Due to COVID-19, we're experiencing delays in data recovery and data migrations. We recognise the disruption this may cause. Thank you for your patience as we work through these challenging times. |
Do you have a damaged company file? We're here to help. Here are the services our Data Services team offers to restore your data.
Data Services fees without a QuickBooks Care Plan
- Assisted Data Conversion- NA
- QuickBooks Data Recovery- £160.00 per file
- Password Removal - £29.79 per file
Some data recovery issues are free. Learn more about our Software Support policies.
Data Services fees with a QuickBooks Care Plan
Here’s a list of care plans and which services are covered.
Terms
- Covered: There’s no additional cost under a care plan.
- Per file Fee: Services aren't covered by the care plan and are subject to a fee per company file.
- First file is free: The first file is free and each additional files are subject to fees. For example, a customer wants to convert two files. One is free and the other is $50 (2nd file).
- Unlimited file conversions: The care plan covers an unlimited number of file conversions. The Data Services team has the right to ask the customer to prioritise which file they want to convert first.
QuickBooks Desktop Pro/Premier and ProAdvisor
| Plan |
Data recovery |
| QuickBooks Desktop Pro/Premier Technical Support monthly subscription |
Covered |
| QuickBooks Desktop ProAdvisor monthly or annual subscription |
Covered |
| QuickBooks Desktop single technical support incident |
Per file fee |
| No support incident required - Documented QuickBooks issue |
Covered |
Learn about our care plan options for Pro/Premier and Proadvisor.
QuickBooks Online
| Plan |
Assisted conversions |
| QuickBooks Online (Switch To QuickBooks) |
Unlimited file conversions |
For care plan options, visit our website.
