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How to unsubscribe or cancel QuickBooks Online subscription purchased through an app store (iOS or Android)

If you are using the web version of QuickBooks Online (on a computer or laptop), see How to Cancel your QuickBooks Online Company. If you are using a mobile device (phone or tablet), proceed below depending on which mobile device you have, an iPad or iPhone or an Android.

Cancel through an iPad or iPhone

Here's how to cancel through an iPad or iPhone:

  1. Go to Settings.
  2. Select iTunes & App Store.
    iOS Settings screen
  3. Select your Apple ID.
    Select Apple ID in iOS settings
  4. Select View Apple ID.
    View Apple ID in iOS settings
  5. Enter your password.
  6. Select Manage.
    Manage subscriptions in iOS settings
  7. Select QuickBooks Online.
  8. Select the swipe button next to Automatic Renewal to turn it off.

 Turn off QuickBooks subscriptions in iOS subscription settings

Once you turn auto-renewal off, Apple will stop charging you on a recurring basis. Your company will remain in the current state until the End Date. If you don't have access to your iPhone or iPad, you can cancel from your computer.

Cancel from your computer in iTunes

Here's how to cancel from your computer in iTunes:

  1. Go to iTunes on your computer.
  2. Select Store.
  3. Sign in from the iTunes menu.
  4. Select Store, then View My Account. You may be asked to re-enter your Apple ID and password.
  5. Select View Account.
  6. From the Manage Subscription screen, select QuickBooks Online.
  7. Select Off to turn off auto-renewal and cancel the subscription.

Cancel through an Android

Here's how to cancel through an Android:

  1. Open the Google Play Store on your Android device.
  2. Select the menu icon.
  3. Select My Apps.
    Google Play Stay My Apps
  4. Select QuickBooks Online.
    QuickBooks Online in Google Play Store
  5. Select Cancel to cancel your subscription.
    Cancel QuickBooks Online in Google Play Store"
    If you lost your Android device or don't have access to it, you can cancel from your computer.

Cancel from your computer in Google Play

Here's how to cancel from your computer in Google Play:

  1. Go to the Google Play store on your computer.
  2. Select Apps.
  3. Select My Apps.
  4. Select QuickBooks Online.
  5. Select Cancel.