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QBWin.log: Orphan payee found in Online cache
Troubleshoot your Online Bill Pay in QuickBooks Desktop if, after verifying your data, your QBWIN.log shows the error
QBwin.log: Orphan payee found in Online cache.
IMPORTANT
- If you have multiple online bank accounts using the same Username/CustomerID, it's likely some of the items received will include payee's from your other accounts or QuickBooks Desktop company files. This should not cause any concern.
- Additionally, QuickBooks Desktop is not designed to use the same bill pay account for multiple company files. You may want to consider using a separate bill pay profile and bank account for each company file.
Intuit recommends performing basic data damage troubleshooting before you perform the solutions below.
Solution 1: Are your Online Payee's out of sync?
- If a payee previously used for online payment is edited, change it back and create a new payee with the updated information.Example: editing an online payee often creates a new payee identifier on the banks server that can no longer make a connection with the previous payee, thereby creating an orphan payee.
- To prevent issues with online payees, we recommend to not edit or update any payee previously used for online payment (name, address, account numbers, etc.).
- Intuit recommends creating a new payee (with a slightly different name) then deactivating the old one.
- Rebuild the data file.
Solution 2: If you're not using "QuickBooks Bill Pay New!" with your financial institution to pay bills online.
- Deactivate the account used for online banking.
- In QuickBooks, select the Lists menu and choose Chart of Accounts.
- Right-click the account used for online banking and select Edit Account.
- Click the Bank Feed Settings tab.
- Select the Deactivate All Online Services option.
- Click OK.
- Run the Rebuild Data Utility.
- Reactivate the account.
- Go back to the Chart of Accounts, and then Edit Account.
- Select Set Up Bank Feeds and set up your online banking again.
- Once done, run the Verify Data utility to confirm issue resolution.
Solution 3: If you're using "QuickBooks Bill Pay New!" in QuickBooks, or if the solution above does not resolve the issue.
Note: Do this for all orphaned payees listed in the QBWin.log.
- Try re-associating your online payees through the Write Checks screen.
- From the Banking menu, choose Write Checks.
- Select the Payee name from the PAY TO THE ORDER OF drop down.
- Select the Pay Online checkbox to denote this check as an online payment.
- Click Clear.
- Run the Rebuild Data Utility.
- Verify you file again, then re-check the QBWin.log for errors.