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Intuit
Intuit
‎October 25, 2018 01:05 AM

Find out when QuickBooks Payments deposits customer payments

Learn how to check when QuickBooks deposits customer payments into your bank account.

Do you use QuickBooks Payments to take credit, debit, or ACH bank transfer payments in QuickBooks? Want to know how long it takes to get customer payments in your bank account after you process them?

Deposit speeds depend on the product you're using and the type of payment. Standard deposits process every day except for Sundays, Thanksgiving Day, and Christmas Day. Instant Deposits process every day of the year with no exceptions. Here's how to find out how long it takes to get payments you process in each product.

Are you new to QuickBooks Payments?
If you're a new user, we'll deposit your first set of payments (sometimes referred to as batch) within 5 business days. These early deposits take a bit longer while we set up your account. Once we set up everything, we'll deposit customer payments much faster.

Step 1: Check the deposit speed for your product

You can check your deposit speed from QuickBooks Online or the Merchant Service Center. If you don't use QuickBooks Online, check your speed in the Merchant Service Center.

For QuickBooks Online

To check the current deposit speed:

  1. Go to Settings ⚙ and select Account and settings.
  2. Select the Payments tab.
  3. Review the Deposit Speed section.

For next-day deposits in QuickBooks Online

We deposit most credit card and ACH payments next day.

If you process customer payments before 3 PM PT, we'll deposit them in your bank account the next business day. If you process payments after 3 PM PT, we'll deposit them in two business days.

If you're brand new to QuickBooks Payments, your ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks while we set everything up. We'll send you an email once everything is set up to let you know your payments will process at the normal speed.

For QuickBooks Desktop, QuickBooks Point of Sale, and GoPayments

Go to the Merchant Service Center to see when a deposit was made.  You can check your deposits for a previous month.

  1. Sign in to the Merchant Service Center.
  2. Select the Activity & Reports tab and then All Statements.
  3. Find your most recent statement and select View.
  4. Enter the last 4 digits of your Tax ID number.
  5. View the Date in the Activity Summary. This is the date the deposit was made.

Step 2: Check the status of deposits and specific customer payments

Each day, QuickBooks Payments combines all of your customer payments (both sales receipts and paid invoices) for the day into a single record. This record is called a deposit. Sometimes we call this a batch of payments.

If you process payments in QuickBooks Online, you can check the status of processed payments from QuickBooks Online. For all other products, go to the Merchant Service Center.

For QuickBooks Online

  1. Sign in to QuickBooks Online.
  2. Go to Get paid & pay and select the Deposits.
  3. Select the bank deposit you want to review.

You'll see each payment that's part of the daily deposit. It also shows related processing fees as separate transactions.

Check for payment issues

If there's an issue with a payment, it won't show up in a daily deposit. You should receive an email from Intuit if there's ever an issue. Check your email settings if you don't see any messages from us.

For QuickBooks Desktop, QuickBooks Point of Sale, and GoPayments

The Merchant Service Center keeps a complete record of your payment activity from all of your QuickBooks products. You can check the status of all your processed payments here. This includes payments processed in QuickBooks Online.

  1. Sign in to the Merchant Service Center.
  2. From the homepage, select Activities & Reports and then Deposits.
  3. Select the date range in the Dates field.
  4. Select Search.

This lists all your daily deposits, when we put them in your bank account, and the totals. To see the individual payments that are part of a deposit, select the arrow ▼ in the Fee column.

To see your monthly statement:

  1. Go to the homepage.
  2. Select the Activity & Reports tab and then All Statements.
  3. Find the month you want to see and select View. Or select Download to get a PDF for your records.

Check for payment issues

Successful deposits have Funded in the Status column.

If there's an issue with a deposit, you'll see Withheld or Batch Deposit Returned in the Status column. Select the arrow ▼ in the Fee column to review details. You'll get an email from us with steps to fix the issue.

Step 3: Reach out to your bank

If you checked the payment status and we deposited the payments, your money is on its way.

Keep in mind, some banks hold onto funds after we deposit them. At this point, you'll need to work with your bank if they require additional steps.

If you checked with your bank but still need help, reach out to our team.

Take credit card or bank transfer payments and want to know when they deposit? Find out here.

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