QuickBooksHelp
Intuit
Intuit
‎October 25, 2018 12:46 AM

Why can't I sign in to my account?

Learn how to fix issues when you sign in to the Customer Account Management Portal (CAMPs).

You may try to sign in to camps.intuit.com and get a message saying, "Something went wrong... It's not you. It's us”, or you constantly loop back to the sign in screen.

It's possible that an antivirus program or a browser issue is causing the error. Don’t worry, we'll show you what to do.

Note: To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

Clear your browser's cache

Unexpected browsing issues can often be resolved by deleting your browser’s temporary internet files. For steps to clear the cache, choose your browser below:

Switch to incognito or private browsing

You can rule out factors like damaged cookies, internet files or add-ons by switching to incognito or private browsing.

Use a different browser to access CAMPS

Try a different browser. Browser-specific settings or issues may be causing problems when connecting to the website.

Temporarily turn off your anti-virus

If you still can’t access camps.intuit.com using a different browser, strict anti-virus settings may be blocking connection to the website. For help on disabling or tweaking your anti-virus, go yo you anti-virus app's support site, or contact a computer expert.

Use another computer or device

This is to identify if something else in your computer other than an anti-virus program is causing the issue.

Reminders:
  • If you continue to receive the error and need to update your account, contact us for assistance.
  • If you simply need to download and install your QuickBooks Desktop, use these steps to download your installer outside CAMPS.
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