I appreciate you checking out the Community, JoPeach.
Since you're still getting an error after trying to reset your Admin password, I'd suggest contacting our Technical Lead to further assist you. They have more tools to help you with the process of changing your password. You can get their contact information in this link:
https://help.quickbooks.intuit.com/en_US/contact
- Choose your QuickBooks Desktop version.
- Select your issue/topic.
- Click the Green phone button to see the support number.
If you have any other questions, be sure to let us know. We’re here to help, JoPeach.
