Hi there, @cfrostcpa.
Thanks for joining this thread. I'm here to guide you to the right support so you can get the help you need.
Have you tried the troubleshooting steps provided by my colleague Alessandra_B? If the issue still persists, I encourage you to get in touch with our Care Support Team to investigate this further. They can also create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress.
Here's how you can contact our phone support:
- Go to: Get help with QuickBooks Online.
- Click the contact us link.
- Select the Search for something else, and type-in Customer Support.
- Click Search.
- Scroll-down and click Get Phone Number.
Please let us know how it goes by clicking the Reply button below. We're always here to help you out if you have any other concerns. Have a good one.
