KhimG
QuickBooks Team

Install

Hello, @pammyq88.


Thank you for trying out all the possible steps to help you get the customized template as your default when emailing invoices in QuickBooks Desktop.


I replicated this on my end and I was able to get my template to show when sending an email. Let’s change the current default and toggle it back to check if that fixes the issue.


Here’s how:
1.    Go to Edit from the top menu and select Preferences.
2.    Choose Send Forms, then Company Preferences.
3.    Change the default template to QuickBooks template.
4.    Hit OK.
5.    Follow the same steps to get to the Company Preferences tab and change the default back to your customized template.

 


Once done, close and reopen QuickBooks. Then, create batch invoices.


Here’s an article for your reference: Customize email templates in QuickBooks.


That should get you pointed in the right direction. Stay in touch with me on how the steps work for you. I’m just here if you need further help. Take care and have a great day!