Hello there, Cyd.
Thanks for letting us know. Let me help you get rid of the error so you'll be able to backup your company file successfully.
Have you tried verifying and rebuilding your QuickBooks software? If not, I bet you give it a try, doing this helps fix common data issues and unexpected behavior within your company file.
Before you proceed with the troubleshooting, please secure a backup of your company. Once done, you can now start to verify and rebuild your QuickBooks.
To Verify:
- Click File at the top menu.
- Go to Utilities.
- Select Verify.
To Rebuild:
- Click File at the top menu.
- Go to Utilities.
- Select Rebuild.
Check out this article for a step by step guide in resolving common data damage on your company file: Verify and Rebuild Data in QuickBooks Desktop.
If you're still unable to create a backup of your company file, you may need to reach out to our QuickBooks Desktop Mac Support. A specialist will be able to look up your account securely and conduct further investigation on why you'reassist you via secured remote access session.
Here's how you can contact our phone support:
- Click this link: https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Mac Desktop.
- Type-in Technical Support on the search bar.
- And click Get the Phone number below.
Let me know how it goes after giving these steps a try. Feel free to leave comment below if you have other questions about creating backups in QuickBooks. I’m always here to help.
