Kat7
Level 2

Install

May not have been so smart after all.  I just read that payroll would be messed up if it is off in desktop and on in QBonline.  However it was not active online yet.  In fact, I still can't use it although I am paying for it.  My historical payroll info is all messed up even though I provided my portable file to support.  I don't mind physically rebuilding it myself if I have to but can't seem to get support when I call in.  No one knows anything.  They want me run payroll again next week through desktop and provide the updated portable company file.  Where can I get good info? The available helps online seem to conflict with the answers I get when I call in.