Thank you for getting back to us, @Cyd.
I can help you restore your backup file in QuickBooks for Mac.
When you back up your files in QuickBooks, it creates a disk image file which includes a copy of your company file and Attached Documents Library.
Here's how you can restore your company file:
- Double click the .dmg file.
- Drag the company file to the folder where you want to store the company file.
- Drag the Attached Documents Library folder to the same folder.
- Click on File, then select Open Company.
Also, you may contact our QuickBooks Desktop Mac Support so they can access your account and help you successfully restore your backup.
You may refer to this article for more information: Restore a Backup (.dmg) in QuickBooks Mac.
Fill me in if you have any other questions about restoring your company files. I'll be around to help you.
