Hello there, @heliboy.
Thanks for joining this conversation. Allow me to chime in and share some additional information about the QuickBooks Scan Manager.
Just to verify, are you referring to the Scanner window as the icon? If so, clicking the Scanner Setup Wizard on that window should show the scanner list.
If this doesn't show up, please consider checking if your scanner is TWAIN compliant. Then, test whether you can use it normally outside of QuickBooks. If not, the problem may be with the scanner itself. In this case, I suggest reaching out to the manufacturer or contact an IT professional to resolve this.
For additional troubleshooting steps, check out this article that tackles setting up QuickBooks Scan Manager for further guidance.
Please let me know how everything goes or if you're referring to something else. I'm always here to help. Take care and have a good one.
