Hello, SueM.
Thanks for providing additional information about this.
Let’s try to check if this has something to do with your browser. You can run the report again with the steps provided by my colleague through a private window.
Here’s how:
- For Chrome press Ctrl + Shift + N.
- For Internet Explorer or Firefox, press Ctrl + Shift + P.
- For Safari, hold down Command + Shift + N.
If it works fine, I’d recommend clearing your browser’s cache or switch to other browsers. There are times that the overloaded files in your browser can cause unusual behavior in the program.
However, if it won’t work, it’d be best to report this issue to our support team. You can do this by contacting them. Here’s how:
- Click Help and select Contact us link.
- Enter your concern under What can we help you with?
- Click Let’s talk.
Please visit us again if you have further questions.
