Intuit

Make sure you receive important email messages from Intuit

If your email account isn't receiving messages from Intuit's do_not_reply email address, you can add it to your program's list of accepted senders.

This important Intuit email address provides users with information such as login verification codes.

Note:  If you are using a corporate email account, you may need to work with your IT department or administrator to complete the process.

Troubleshoot missing emails

When trying to troubleshoot missing emails there are a few things to think about.

  • Validation code emails during sign-in come from do_not_reply@intuit.com and usually take 1–2 minutes before you receive it. Make sure to check your spam/junk folders.
  • Most email domains offer a search option. Search your all of your folders (including spam/junk) for the email address “do_not_reply@intuit.com”.

Some email domains may block @intuit.com communications on their servers. These steps may resolve your issue:

  1. Send an email to do_not_reply@intuit.com. This should trigger the email domain to recognize the @intuit domain as a trusted site. Then try your request again.
  2. Wait at least 5 minutes after requesting a new verification code to see if the email appears in your inbox.
  3. If the email does not appear after 10 minutes, please contact your email provider to evaluate security settings for your email profile.

Get to know Intuit's service email addresses

Whitelisting Intuit service email addresses to prevent missed emails

At Intuit, we provide our users with services that enhance their QuickBooks Online experience. Each of our services has their own email address. These service related email addresses need to be set as a "safe sender" or whitelisted on your email account to make sure you receive important communications from these services.

Email Addresses for Intuit Services

Intuit service Sender address
IOP noreply@intuit.com
IOP4A (AC account) OnlinePayrollNoreply@intuit.com
IOP4A (client account) noreply@managepayroll.com
EOP noreply@onlinepayroll.bankofamerica.com
PNC noreply@PNCPayroll.com
QBOP QBOPayrollNoReply@intuit.com
QB for Mac noreply@macpayroll.com
IFSP/IFSP BAC noreply@intuit.com
Manage payroll noreply@managepayroll.com
Pay cheque records noreply@paycheckrecords.com

Steps to add approved email addresses for your email provider

Microsoft Outlook

Newer versions

  1. On the Home tab, select Junk, then choose Junk Email Options.
  2. Select the Safe Senders tab, then choose Add.
  3. Enter "do_not_reply@intuit.com", then select OK.
  4. Choose Automatically add people I email to Safe Sender List and select Apply.

Office 2010

  1. On the Home tab, under the Delete group, select Junk.
  2. Choose Junk Email Options.
  3. Select the Safe Senders tab, then choose Add.
  4. Enter "do_not_reply@intuit.com", then select OK.
  5. Choose Automatically add people I email to Safe Sender List and select Apply.

Office 2007

  1. On the Tool menu, select Options.
  2. On the Preference tab, under Email choose Junk Email.
  3. Select the Safe Senders tab, then choose Add.
  4. Enter "do_not_reply@intuit.com", then select OK.
  5. Choose Automatically add people I email to Safe Sender List and select Apply.

AOL

Note: If your service emails are already caught in your AOL spam folder, open one of the emails in question and select This is not spam.

First, add do_not_reply@intuit.com to your address book. Then do the following:

  1. Select Mail, then choose Address Book.
  2. Select the An Address Card in the Address Book window.
  3. In the Other email field, enter do_not_reply@intuit.com.
  4. Select Primary email to make it the primary one, then choose Save.
  5. After you have added the email address to the safe sender’s list, close all browser windows. Open a new browser window and attempt the sign-in process again.

For more information on AOL, check out the AOL support site

Yahoo

Note: If your service emails are already caught in your Yahoo bulk folder, open one of the emails in question and select Not Spam.

First, add the @intuit.com domain to your inbox filter.

  1. Open your Yahoo mailbox.
  2. Select Options in the upper right of the window.
  3. Choose Filters, then select Add.
  4. Under If all of the following rules are true section, locate the From header rule.
  5. Select Contains (if it's not selected already).
  6. In the corresponding field, enter "@intuit.com".
  7. From the Choose Folder drop-down choose Inbox.
  8. Select Add Filter.
  9. After you have added the email address to the safe sender’s list, close all browser windows. Open a new browser window and attempt the sign-in process again.

For more information on Yahoo, check out the following:

Hotmail

Note: If your service emails are already caught in your Junk email folder, open the email and select Not Junk.

First, add the @intuit.com domain to your Hotmail safe list.

  1. Open your Hotmail inbox.
  2. Select the Options link in the upper right.
  3. Select Junk email Protection, then choose Safe List.
  4. In the Type an address or domain field, enter "@intuit.com".
  5. Select Add, then choose Tools.
  6. Select Options, then choose Junk email under preference tab.
  7. Choose the Safe Senders tab, then select Add.
  8. In the Add Address field, enter "@intuit.com", then choose OK.
  9. After you have added the email address to the safe sender’s list, close all browser windows. Open a new browser window and attempt the sign-in process again.

For more information on Hotmail, check out the: Outlook & Hotmail support site

Gmail

First, add do_not_reply@intuit.com to your Gmail contacts.

  1. On the left side of any Gmail window, choose Contacts.
  2. Select Add Contact, then enter "do_not_reply@intuit.com" in the primary email address.
  3. Select Save.
  4. After you have added the email address to the safe sender’s list, close all browser windows. Open a new browser window and attempt the sign-in process again.

For more information on Gmail, check out the: Gmail support site

Mozilla

Note: If your service emails are already caught in your Junk folder, right-click one of the emails in question. From the shortcut menu, choose Mark, then As Not Junk.
Note: You need to add the appropriate service email address to your address book. Then you must "whitelist" your address book (meaning that you'll accept email from any address in your address book).

First, add do_not_reply@intuit.com to your address book, then:

  1. Select Address Book, then check if the Personal Address Book is highlighted.
  2. Select New Card, then choose the Contact..
  3. In the email field, enter "do_not_reply@intuit.com", then choose OK.
  4. After you have added the email address to the safe sender’s list, close all browser windows. Open a new browser window and attempt the sign-in process again.

If you want to whitelist the address, complete the following steps:

    1. From the main menu, select Tools, then choose Junk Mail Controls.
    2. Select Settings.
    3. From the drop-down list choose Personal Address Book to update whitelists.
    4. Select do not mark messages as junk mail, then choose OK.

For more information on Mozilla, check out the: Mozilla support site

Microsoft Exchange (Office 365)

Microsoft Exchange (Ofice 365)

First, add do_not_reply@intuit.com to your address book.

  1. In your account, select the Gear icon in the upper right, then choose Options.
  2. Select Block or Allow under accounts.
  3. Under Safe Senders and Recipients, enter "do_not_reply@intuit.com", then in the field select Plus (+) to add email.
  4. Select Add to list.

Windows Live App

First, add do_not_reply@intuit.com to your address book.

  1. Select the Home tab in the Ribbon.
  2. Go to Junk, then choose Safety options from the drop-down menu.
  3. In the Safety Options dialog box, select Safe Senders, then choose on Add.
  4. In the Add address or domain dialog box, enter "do_not_reply@intuit.com".
  5. Select OK to finish.

Apple Mail (Mac)

First, add do_not_reply@intuit.com to your address book.

  1. Go to Mail, then select Preferences.
  2. Choose Junk Mail.
  3. Under the Following types of messages are exempt from junk mail filtering make sure Sender of message is in my Address Book is ticked.
  4. Add "do_not_reply@intuit.com" to Address Book.
  5. Open the Address Book from the Launchpad, Dock, or from the Applications folder.
  6. Select the Add (+) below the contacts list to create a new contact card.
  7. Enter "do_not_reply@intuit.com".
  8. Select Done or choose Save from the File.

If you need a multi-factor authentication code for your login, try requesting a new verification code.