Intuit

Downgrade your QuickBooks Online subscription

Find out if you can downgrade your QuickBooks Online subscription and what to consider before doing so.

If you think your current monthly plan isn't the right fit for your business, don't worry. You can downgrade. And if you change your mind after, you can still upgrade anytime.

Who can downgrade

If you have a monthly subscription to QuickBooks Online Essentials or Plus, you can downgrade as long as there are no downgrade stoppers.

"Stoppers" are things in QuickBooks Online that could prevent you from downgrading your subscription.

Note: Downgrading from QuickBooks Online to QuickBooks Self-Employed is not available.

What to consider before downgrading

Here are the possible stoppers when downgrading. To get help with fixing these stoppers, go to the section How to fix downgrade stoppers.

  • Recurring transactions or templates - Check if you have recurring transactions or templates. You need to turn them off so you can downgrade. Keep in mind that this stops the transactions from recurring.
  • The number of users - You may need to delete some users (except Accountant users) depending on the plan you'll downgrade to. Find out your plan's user limit.
  • Inventory - Inventory items can't be active if you're downgrading to a plan that doesn't support inventory tracking. In addition, downgrading may also zero out your inventory quantity. Check if your plan supports inventory tracking.
  • Third-party apps - Some third-party apps may no longer work with your new plan. This will happen if your new plan doesn't support the feature your app relies on to work. You can still use your app directly on its website. But you'll need to manually re-enter transactions from the app since it will no longer sync with QuickBooks.

Downgrading also means leaving some features your current QuickBooks plan supports. Unsure what features will and will not work with your new plan? Take a quick look at this comparison chart.

How to downgrade

Before you downgrade
  • It's best to consider all options and stoppers before you go through the downgrade process. If you wish to go back to your previous plan after downgrading, you need to wait 24 hours before you can upgrade again.
  • Also, you will lose ALL current discounts you have after downgrading your subscription.
  1. Log in to QuickBooks Online.
  2. Go to https://qbo.intuit.com/app/changeplan. The Change my plan page shows your current plan, and other available plans to downgrade to.
  3. Under the new plan you want, select Choose plan. This lets you review all items that will be impacted by the downgrade.
  4. Review the items, then select Next.
  5. If a stopper appears, continue through the rest of the steps. If you don't see a stopper, proceed to step 7.
  6. Resolve the stoppers by selecting the button next to the required action.
    Note: If you need help with manually resolving stoppers, go to the section How to fix downgrade stoppers.
  7. After removing stoppers, a confirmation prompt appears which includes the summary of your new billing details and a chance to update your payment method. Select Confirm to complete the process.
  8. Select Sign out.

Check if your plan is changed

The plan change should take effect immediately. To make sure your subscription is downgraded:

  1. Log back in to QuickBooks Online.
  2. Select the Gear icon at the top.
  3. Under Your Company, choose Account & Settings.
  4. Select Billing and Subscription.

For Accountants

You can also check if your client's subscription is changed:

  1. Log in to QuickBooks Online Accountant.
  2. Select the Gear icon at the top.
  3. Under Your Company, choose Your Account.
  4. Select Your subscriptions.

How to fix downgrade stoppers

If any of the stoppers we mentioned prevents you from downgrading, here's how to manually fix them: