Also, no-one at Intuit support seems to know how to fix this. 

Hi Allanri, 

Thanks for contacting us. You've reached the right place for help. 

I want to make sure I'n on the same page as you. Are these messages being emailed to you? Have you spoken with our support team? If so, what suggestions were you given? 

Actually, I did find a number for QuickBooks Canada support (not in the online help or the support options from the help menu, but whatever).  It turned out that Intuit had not updated my license info to say that I no longer had the Payroll option.  They updated the server, and when I sync'd my license info, it finally worked properly.

THanks

That's great news! Let me know if you need anything else. For future reference, here are the contact details for QuickBooks Canada.