Hi SueMapp
The error you are receiving relates to a network issue. Did you scan the folder where the files are located rather than the drive?
This can also be caused by the files being stored deep into the system (more than 4 folders deep). If the files are stored more than 4 folders deep you will have to move it to a different server location.
We recommend that your IT team check services.msc to ensure that the 2019 version of Database Server Manager is set to automatic start and is running while the DNS server is set to automatic delayed start. For this type of error we recommend that you contact our telephone support team, 0808 168 9535.
