Hi SueMapp
The issue appears to be due to you using the 2014 version of the database server manager (DB24), you will need to run the 2019 server manager and scan for files using this instead. The 2019 server manager would show up as DB29 in the services list.
If you do not have it installed you can use the installer for QuickBooks 2019 and select custom install to select just the server manager to be installed.
https://quickbooks.intuit.com/community/Help-Articles/Install-update-and-set-up-the-QuickBooks-Datab...
