Thanks for reaching out to us, and for the steps you have done.
The OPEN BALANCE column will only show how much is the remaining balance of a transaction. Let's take for an example the Bill 00354 in your screenshot. If the bill payment check created for it was only $2,000.00, you'll see an amount of $2,005.83 in that column. Otherwise, it'll show zero.
You're doing it right, 2robertc. It doesn't necessarily both columns have the same total. The total amount showing in the AMOUNT column is the sum of all transactions. While, the OPEN BALANCE column is the total amount of remaining balance for all transactions.
Come back to us with more questions about QuickBooks. We'll be right here to help.