BettyJaneB
QuickBooks Team

Other questions

We appreciate all your inputs regarding the usage limit, @Upset User.

 

I know you were told you will have unlimited classes and Chart of Accounts when you purchased your subscription. However, due to the recent updates we rolled out, this is no longer the case.

 

The ways to reduce the limit is to remove the accounts and classes that are no longer in used, or to upgrade to QBO Advanced. We don’t have any intentions to have you change your business structure or delete any active files.

 

I suggest getting in touch with our QuickBooks Team to discuss further options on how you can go about in keeping the features that you previously had. Here are the steps to contact a specialist:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Select Contact us to connect with a live support agent.
  4. Enter you concern.
  5. Click on the Phone button

 

Please let me know if there’s anything else you need.