JanyRoseB
QuickBooks Team

Other questions

Good day, @Aune-4331.

 

Thanks for joining this thread. Let me help provide some insights about the payroll subscription in QuickBooks Desktop. 

 

Since you've already renew your payroll subscription, let's log in to your Account Maintenance page to check the status of your service. Here's how:

  1. At the top menu bar, click Employees.
  2. Select My Payroll Service.
  3. Click Account/Billing Information.
  4. Sign in using your Intuit Account login.
  5. Check the status of you payroll subscription.

If it's Active, you can log out to your account so that the system will refresh and identify that you already renew your subscription. However, if the status is Inactive, you'll need to get in touch with our QuickBooks Online Payroll Support Team. They have additional tools to pull up your account and re-instate your service key to activate your payroll subscription. 

 

Here's how to contact our payroll support:

  1. Click this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
  2. Select your payroll subscription.
  3. Choose Payroll for the topic. 
  4. Click View Contact Info to get the phone number. 

For additional reference, you can check this article: View and update QuickBooks Desktop Payroll service account information

 

That should do it! Feel me in if you have additional questions about the payroll subscription. I'll be around to help.