IntuitBrooks
Level 9

Other questions

QuickBooks supports several mechanisms for sending emails. The easiest is to use your default email application (in this case Apple Mail) and have QuickBooks communicate with it via AppleScript. 

 

Unfortunately AppleScript isn't always reliable on every person's Mac.  It sounds like this is the case for your machine - it is partially working but not completely.  Also unfortunately this is usually a problem with either Apple Mail or with the other things in your system that are interfering with AppleScript communication.  

 

For that reason we added an outbound email client into QuickBooks itself beginning with the 2016 version.  To use that go to QuickBooks->Preferences and click on the Email icon.  You'll have to enter your email configuration details like server address and password - these should be similar to the ones you have in Apple->System Preferences under Internet Accounts for Mail. 

 

Doing that will give you a much more reliable email experience as QuickBooks no longer has to talk to Apple Mail to make it happen.