Welcome back to our forums, @BDF1,
I appreciate you sharing additional information about your concern. Allow me to step in for a moment and get you to the right support.
Our contributors shared great insights on how to get past the issue you're getting with the auto-fill behavior on your item names. Since the steps did not work for you, I'd suggest contacting our QuickBooks for Mac Support for further assistance.
There they can do screen sharing session to take a closer look at this issue and provide additional workarounds to complete your work. Here's how to contact us:
- Go to this link: https://help.quickbooks.intuit.com/en_US/contact
- Choose QuickBooks Mac Desktop.
- Pick Company File then click the Get Phone Number button.
That should get you connected to our live support agents. Please leave me a comment with an update about how things go. I want to make sure that you're taken care of. Have a good one!
