Moderator

Re: Items - sub Items

Hi there, All Brands Group.

 

Allow me to jump into this conversation and direct you to the right support.

 

If you've already followed the recommended steps above provided by my peer, Jen_D, I suggest working with our Technical Support Team. They may need to pull up your qbwin.log file to check any unforeseen conditions or fatal error messages after running the Verify and Rebuild tool. 

 

Here's how to get in contact with them:

  1. Open QuickBooks.
  2. Go to Help
  3. Select QuickBooks Desktop Help.
  4. Click on the Contact us link and choose a topic.
  5. Enter your account information and click on the Submit button.
  6. Click on Start a Message.

From there, one of our experts will be able to help determine what caused that particular behavior in QuickBooks Desktop. You can also provide the link to this post, so you don't have to repeat your concern.

 

This should point you in the right direction. Please keep me posted on how it goes after contacting them. I want to make ensure this matter gets resolved.