Other questions
I can imagine the challenges you've been through for months now, SWyatt502.
You got me here, and I'll help you with this.
There's only one Undeposited Funds (UF) account in QuickBooks Online, and it is used to batch deposit payments. What I can conclude based on description is your UNDEPOSITED FUNDS account is not the default Undeposited Funds account in QuickBooks. Let's dig deeper.
Please go to your Chart of Accounts and check your UF account. The Type should be Other Current Assets and the Detail Type should be Undeposited Funds as shown in the screenshot.
If the account doesn't agree with the details above, please look for the account with those details. Then, rename it as Undeposited Funds and use it to deposit your payments. However, if everything looks correct, please have our Phone or Chat agents take a look at your company setup. They have more tools to help them check this further.
- Click on Help and click Contact us.
- Enter a summary of your concern and click Continue.
- Choose from Start messaging or Get a callback.
You can always go back to this thread if you have other questions.
