Thank you for the quick reply. The customers that I am trying to merge don't have any pending transactions. All the jobs are from several years back. I don't want to delete/reapply payments since I know merging can be done without touching the payments. I don't understand why I was able to do it with one job but can't merge the other jobs.
The customers that I am trying to merge are the same customer. A duplicate customer was set up with just a slight change to the name - ABC, Inc and ABC.
Any other suggestions?
