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Other questions
Thanks for getting back to us, @LeahC.
I appreciate you trying the solution provided by my colleague. Allow me to join the conversation and add steps for recording the transaction.
If the vendor’s profile shows a negative balance, create a bank deposit and link the credit to offset the amount. Here’s how:
- Go to Banking menu at the top and select Make Deposits.
- If the Payments to Deposit window appears, click OK.
- Select the vendor on the Received from field.
- Choose Accounts Payable for the From Account.
- Enter the amount of credit in the Amount column.
- Click Save & Close.
Right after, you can link the deposit to the credit. Follow the steps below:
- Go to Vendors menu at the top and select Pay Bills.
- Put a checkmark on the Deposit that matches the credit amount.
- Click Set Credits and apply the Credit, then choose Done.
- Hit Pay Selected Bills.
- Choose Done.
These steps should record the transaction correctly. For more information, check out this article: Record a vendor refund in QuickBooks Desktop.
Hit the Reply button below should you need further assistance working with QuickBooks. I’m more than happy to help. Have a great day!