HoneyLynn_G
QuickBooks Team

Other questions

Thank you for upgrading your QuickBooks, @CF5.

 

We're happy to work with you again in managing your business. I'm here to help direct you in setting up your icloud document sharing tool.

 

The most likely reason you're prompted to purchase another QuickBooks because the new purchase isn't set up yet under your account. To help you utilize the icloud sharing, please contact our phone agents.

 

They will need you to provide your company credentials to pull up your account and update your settings. Once done, you should be good to go and be back on track, @CF5.

 

Here's the link on how and when to contact them:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select QuickBooks Mac Desktop.
  3. Select the issue/topic.
  4. Click the Get Phone Number button to see the support number.

Keep me posted on how the call went. I'm also still here to help you more if you have other questions about QuickBooks Mac. Just drop a comment below. Have a good one.

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