MariaAlmaT
QuickBooks Team

Other questions

Hi there, @JPB1.

 

Thank you for providing the detailed information about your concern. I can help you get past The file exists error when trying to open your company file.

 

This error popups when there's a misconfiguration on the Internet Explorer security settings, firewall settings or system date and time settings. To fix it, follow the solutions below:

  1. Run QuickBooks as Administrator. Right-click the QuickBooks icon on your Desktop and select Run as Administrator.
  2. Verify the system date and time settings. Click the time display on your system tray and select Change date and time settings. Then, make sure the date and time is correct.
  3. Add Windows permissions to QuickBooks installation folders.
  4. Verify the Microsoft Internet Explorer settings.
  5. Check your third-party firewall.

 

You should be able to open your company file and get back to business. Please let me know how things go once you've tried the process. I'm always here to help. Have a great day!

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