Experienced Member

'Quickbooks has stopped working' message

I just returned home from travel to find that my Quickbooks Pro 2018 Desktop program (Windows 10) is no longer working. It was working fine when I left but now I continue to get the "Quickbooks has stopped working" message as the program begins to start up. The error message is associated with the following details (below). Can anyone please provide guidance in terms of what my next step should be to resolve this problem.

Thank you.

Jacques Dallaire


problem signature:

  Problem Event Name:        BEX

  Application Name: qbw32.exe

  Application Version:           28.0.4010.2806

  Application Timestamp:     5c05f930

  Fault Module Name:          ucrtbase.DLL

  Fault Module Version:       10.0.[removed]

  Fault Module Timestamp: 5adc1a6f

  Exception Offset:    00087fc2

  Exception Code:      c0000409

  Exception Data:       00000005

  OS Version:  6.3.9600.

  Locale ID:     1033

  Additional Information 1: d67f

  Additional Information 2: d67f4a3ad9181ba5a035a02ee112e7d9

  Additional Information 3: 3e40

  Additional Information 4: 3e40149fe4b934318cef8b845577792c