Anonymous
Not applicable

Other questions

Greetings, @ctwichell,

 

Thanks for joining the discussion and for letting us know how the troubleshooting went for you.

 

The recommended steps provided by @PreciousB, @SkinnyRaven and @IntuitBrooks should help you rectify the backup issue. Since following the suggestions still give you the same problem, it's best to get in touch with our QuickBooks Mac Care Support.

 

There they can help you resolve the issue in a secure environment. They can also do a screen sharing session to help isolate what causing this odd behavior in QuickBooks.

 

Here's how you can get them:

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Mac Desktop.
  3. Click on the Company File menu.
  4. Scroll-down and click either Get Phone Number.

That should point you on the right track, @ctwichell. Let me know how it goes. I want to ensure you're all taken care of. Have a good one!