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Create and apply credit memos or delayed credits in QuickBooks Online

Learn how and when to give a credit memo or delayed credit to customers.

Instead of a refund, some customers prefer getting a credit they can use to reduce the balance on their next invoice.

There are a few ways to handle credits in QuickBooks. You can create a credit memo to immediately reduce a customer's current balance. Or you can enter a delayed credit so they can use it in the future.

Here's more about the difference and how to apply them to customer transactions.

Note: This article doesn't cover refunds. If you're refunding money that a customer already paid, create a refund receipt instead.