- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Payments
Welcome to the QuickBooks Community, @InsideoutDA.
I'm here to share the steps on how you can process a refund in your QuickBooks Payments account.
Here's how:
- Sign in to your QuickBooks Payments account.
- From the Processing Tools drop-down, select Reverse a Transaction.
- Fill out the necessary fields.
- Click Search.
- Select the transaction(s) you want to refund, then Submit.
If you wish to print a receipt, you can also do that in your account.
Here's how:
- On the homepage, click the Activity & Reports drop-down.
- Select Transactions.
- Enter the appropriate date range then select Search.
- On the list of results, identify the desired transaction you want to print.
- Select the Gear icon of your desired transaction and select View Receipt.
- Select Print.
For additional help, you can also reach out to our Merchant Support. They can initiate a screen sharing session to help you further.
Here's how you can reach them: QuickBooks merchant services or QuickBooks Online support - who should I contact for help?
That should do it. Drop a comment below if you have any other questions about processing a refund for a bank transfer payment. I'll be happy to help you out.